Radford University
School of Computing and Information Sciences
Student Outcome 6-IS

(6-IS) Support the delivery, use, and management of information systems within an information systems environment

Level 5
To support delivery (selection, installation, configuration, integration, and deployment) of information systems the student:
  1. successfully develops system requirements.
  2. describes advantages and disadvantages of purchase vs in-house development of systems.
  3. describes advantages and disadvantages of different system implementation methodologies and can present good arguments for a particular methodology in a given specific situation.
  4. differentiates between installation, configuration, and modification of systems.
  5. describes the different kinds of testing required during implementation.
  6. demonstrates competency with the tools and techniques associated with project management.
To support use of information systems the student:
  1. identifies interfaces between new and existing systems or modules and explains the issues associated with establishing and support.
  2. describes the concept of a workflow and can identify common business workflows.
  3. correctly identifies the types of decisions supported by a given application.
  4. uses basic tools for reporting and data analytics.
Support management of information systems the student:
  1. develops new ideas for how IT can be used for competitive advantage for a given industry or application environment.
  2. Identifies the parts of the organizational structure that support I.T. management and describes how they integrate with the rest of the organization.
  3. Identifies and describes different types of information systems (ERP, EIS, ES, DSS, TPS) and how they support decision making.
  4. describes the concept of business process re-engineering, gives examples, and is able to develop and document a re-engineering effort using a cross-functional flowchart or other method.
  5. identifies common security threats and defenses.
  6. recognizes the signs that a system needs to be replaced.

Level 3
Support delivery (selection, installation, configuration, customization, integration, and deployment) of information systems the student:
  1. develops system requirements that are largely complete and correct.
  2. describes some of the advantages and disadvantages of purchase vs in house development of systems but struggles to describe all key advantages and disadvantages.
  3. describes some advantages and disadvantages of different system implementation methodologies but has difficulty presenting arguments for a particular methodology given a specific situation.
  4. largely differentiates between installation, configuration, and customization of systems.
  5. can list the different kinds of testing required during implementation buween each kind.
  6. uses tools and techniques associated with project management but not to the full extent that the tool provides.

To support use of information systems the student:
  1. identifies interfaces between new and existing systems or modules but has difficulty explaining the issues associated with establishing and supporting those interfaces.
  2. identifies common business workflows but has difficulty developing new workflows.
  3. largely identifies the types of decisions supported by a given application.
  4. uses basic tools for reporting and data analytics but only for very basic reports and queries.

To support management of information systems the student:
  1. can describe how ERP and other systems are useful to businesses but struggles to identifying new opportunities to use I.T. for competitive advantage.
  2. identifies the parts of the organizational structure that support I.T. management and describes some aspects of how they integrate with the rest of the organization.
  3. identifies and describes most types of information systems (ERP, EIS, ES, DSS, TPS) and how they support decision making.
  4. describes the concept of business process re-engineering, gives examples, but has difficultly developing and documenting a re-engineering effort.
  5. can give examples of common security threats and the defenses for some of those.
  6. recognizes some of the signs that a system needs to be replacedf.replacedfrecognizes some of the signs that a system needs to be replaced.

Level 1
To support delivery (selection, installation, configuration, customization, integration, and deployment) of information systems the student:
  1. successfully defines system requirements but then struggles to identify system requirements for a project.
  2. describes some of the advantages and disadvantages of purchase vs in house development of systems but fails to identify one or more primary advantages.
  3. can describe some advantages and disadvantages of different system implementation methodologies but has difficulty presenting arguments for a particular methodology given a specific situation.
  4. can define installation but confuses system configuration and system customization.
  5. can list the different kinds of testing required during implementation but cannot successfully define them.
  6. describes the purpose of project management software but is not competent with many of the primary tools and techniques used in project management.

To support use of information systems the student:
  1. can point out the need for systems or modules within a system to interface with each other but then has difficulty identifying interfaces for given systems or modules or the issues associated with establishing and supporting those interfaces.
  2. identifies some common business workflows but is not successful in developing new workflows.
  3. understands that information systems support decision making but has difficulty defining the decisions or types of decisions that are supported by a given system.
  4. struggles to uses basic tools for reporting and data analytics.

To support management of information systems the student:
  1. can describe how some information systems are useful to businesses.
  2. identifies parts of the organizational structure that support I.T. management but cannot successfully describe how they integrate with the rest of the organization.
  3. identifies and describes most types of information systems (ERP, EIS, ES, DSS, TPS) but has difficulty describing the kind of decision making they support.
  4. describes the concept of business process re-engineering, but can give few examples, and cannot successfully develop or document a new a re-engineering effort.
  5. can give examples of common security threats but isn't always able to identify the defenses to those threats.
  6. recognizes some of the sign that a system needs to be replaced.