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Frequently Asked Questions (FAQ's) about Technology

Send us your suggestions on where folks should find answers to the following samples of FAQ's.
Topic Question or Concern
Multimedia Cart Use how can a person become a cart user?
how is a cart reservations made?
how is a cable TV signal displayed?
is a remote mouse available?
how is a laser disc player image displayed?
where can one get laser discs, CD-ROMS, video tapes and other resources for cart use?
can Mac files be used on the Gateway computer (and vice versa)?
Electronic mail how is mail forwarded to another person?
how can aliases be created for a list of frequently used addresses?
how can someone's e-mail address be found?
how can one see the mail saved in a "received" folder?
how can a word-processing file be uploaded to e-mail?
Internet how does one search Internet to find resources?
how can one learn to use World Wide Web (WWW)?
how does one get a web browser?
how are WWW files created?
how are files obtained by FTP?
how can files be transported from personal computers to the campus network (and vice versa)?
how is gopher used?
how does one read or post usenet articles?
which classrooms have network connections?
how does one join a listserv?
how is a listserv started?
Software purchasing what software is available in my discipline?
who can purchase the software for my department?
who can advise on what to purchase?
where can one go to preview software?
Software support what help is available for installation of software (networking, virus checker, uninstall, other)?
where can one receive training for software use?
who can answer questions about software use?
Production of Instructional Media where can one scan photos?
where can one digitize sound and video?
where can one scan (digitize) text so that it can be edited?
can a "portable" presentation be created that can be used on various computers?
who can edit a video?
where and how can one get a CD-ROM pressed?
Networking how can more than one computer be connected to the deptartment printer?
how can my students share a document on the network (e.g. a collaborative writing project)?
which classrooms have a network connection?
Hardware how can one set up a modem?
how are RUNET accounts reached by modem?
who can help install a printer?
who can help install a card (ethernet, sound, video, etc.)?
who can help install an internal drive?
who can advise on purchase of a new PC or MAC?
who can one purchase a computer upgrade?
how can one get connected to the network?
what equipment is available for loan?
where can one borrow equipment?
Other classroom media where can one get overhead projector for classroom use?
where can one get audio cassette player for classroom?
where can one get a projection screen for the classroom?
Others (pose your own)

Getting Additional Help

If you have any questions or suggestions, please contact our office in Russell 212, phone (540) 831-6510, or cmett@runet.edu.

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Last Updated: July 13, 1995

© Coreen Mett, Radford University

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